Overview
This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.
It is designed to help the learners overcome many of the supervisory problems that they will or encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.
Learning Outcomes
After you complete this course, you will be able to:
- Adjust to the supervisor’s role with confidence.
- Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
- Identify key attitudes that you can develop to enhance your supervisory skills.
- Use time management and planning techniques to maximize your success.
- Develop a technique for giving instructions that are clear and understood.
- Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.
Course Outline
- 3.1: How Will My Role Change?
- 3.2: Questions Supervisors Have
- 5.1: Building the Right Environment
- 5.2: Motivation from Within
- 5.3: Committing to Lifelong Learning
- 6.1: Know Where You Are Going
- 6.2: Setting Goals with SPIRIT
- 7.1: How Can Planning Help Me?
- 7.2: Getting Things in Order
- 7.3: Mastering E-mail
- 7.4: Time Management Tips
- 7.5: The Parts of a Good Plan
- 7.6: The Next Steps
- 8.1: About Active Listening
- 8.2: Key Listening Skills
- 8.3: Tips for Becoming a Better Listener
- 9.1: Questioning Skills
- 9.2: Probing Techniques
- 9.3: Pushing My Buttons
- 9.4: What Is Said and What Is Heard
- 9.5: Managing Our Non-Verbal Messages
- 10.1: Six Characteristics of Effective Feedback
- 10.2: Skill Building
- 10.3: Receiving Feedback
- 12.1: Defining the Terms
- 12.2: Making Connections
- 13.1: The Conflict Resolution Process
- 13.2: Breaking Down the Process
- 14.1: Steps for a Difficult Conversation
- 14.2: Case Studies
- 15.1: Understanding Your Relationships
- 15.2: Establishing Credibility
