Overview
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on our job satisfaction is our relationship with others.
Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This course is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.
Learning Outcomes
After you complete this course, you will be able to:
- Understand the importance of professional presence on the job.
- Learn how to self-manage to become more effective and efficient.
- Improve your communications skills, including listening, questioning, and being more assertive.
- Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.
Course Outline
- 2.1: The Importance of Appearance
- 2.2: First Impressions Count!
- 4.1: Case Study: Angelique’s Thinking
- 4.2: Distorted Thinking
- 6.1: What is Assertiveness?
- 6.2: Quiz
- 6.3: Evaluation
- 9.1: Asking Questions
- 9.2: Active Listening
- 11.1: The Four C’s
- 11.2: Punctuation Pointers
- 11.3: Letters and Memos
- 12.1: What Employees Want
- 12.2: What Others Want
- 13.1: Self-Management
- 13.2: Making Connections
- 13.3: Time Management Tips
- 13.4: Where Do You Stand?
- 13.5: Organizing Your Workspace
- 13.6: Being Proactive
- 14.1: Setting Goals with SPIRIT
- 14.2: A Personal Action Plan
- 15.1: Vegetable Head
- 15.2: Brainstorming
- 17.1: Expressing Your No
- 17.2: Making Connections
- 17.3: Case Studies
