Overview
Supervisors represent an important force in the company. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This course will give you the skills in communication, coaching, and conflict that you need to be successful in leading your team.
Learning Outcomes
After you complete this course, you will be able to:
- Learn ways to prioritize, plan, and manage your time.
- Identify your primary leadership style.
- Develop some flexibility to use other leadership styles.
- Determine ways you can meet the needs of employees and co-workers through communication and coaching.
- Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
Course Outline
- 3.1: Seeking Information
- 3.2: What Does it Mean To Have a Number?
- 3.3: Debrief
- 3.4: Introversion/Extroversion Survey
- 4.1: About Leadership
- 4.2: Understanding Your Comfort Zone
- 4.3: Managing Performance
- 4.4: Servant Leadership
- 4.5: Onboarding and Orientation
- 6.1: The Big Picture
- 6.2: Stages of the Curve
- 7.1: The Coaching Model
- 7.2: The Dialogue Model
- 7.3: I Messages
- 7.4: The Consequences and Benefits Matrix
- 8.1: Reflection
- 8.2: Techniques for Resolving Conflict
- 9.1: Secrets to Success
- 9.2: Making Connections
