Overview
In your supervisory or management role, you are expected to be responsible for the activities of your team, as well as be accountable for the work that is produced. This challenging, yet satisfying situation requires you to demonstrate excellent delegation skills.
Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization.
Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This course explores many of the facets of delegation, including when to delegate and whom to delegate to. It will also take you through the delegation process step by step and learn about techniques to overcome problems.
Learning Outcomes
After you complete this course, you will be able to:
- Clearly identify how delegation fits into your job and how it can make you more successful
- Identify different ways of delegating tasks
- Use an eight-step process for effective delegation
- Give better instructions for better delegation results
- Recognize common delegation pitfalls and how to avoid them
- Monitor delegation results
- Give effective feedback
Course Outline
- 2.1: More on Delegation
- 2.2: Self-Assessment
- 3.1: Delegation Definitions
- 3.2: Levels of Delegation
- 3.3: Guidelines for Success
- 3.4: Lateral Delegation
- 8.1: Three Types of Instructions
- 8.2: Preparing Instructions
- 10.1: Decision One
- 10.2: Decision Two
- 10.3: Decision Three
- 10.4: Decision Four
- 10.5: Decision Five
- 11.1: The Ingredients of Good Feedback
- 11.2: Case Studies
