Overview
Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organization is ready to manage any kind of crisis.
Learning Outcomes
At the end of this course, you will be able to:
- Assign people to an appropriate crisis team role
- Conduct a crisis audit
- Establish the means for business continuity
- Determine how to manage incidents
- Help your team recover from a crisis
- Apply the process in practical exercise
Course Outline
- 2.1: Defining Terms
- 2.2: The Crisis Management Team
- 2.3: Creating the Team
- 3.1: Training Essentials
- 3.2: Conducting Training
- 4.1: Why Audit?
- 4.2: Using a Risk Matrix
- 5.1: The Four Categories
- 5.2: Case Studies
- 6.1: Crisis Response Process
- 8.1: Case Study
- 8.2: Responding to Incidents
- 8.3: Documenting Incidents
- 8.4: Investigating Incidents
- 9.1: Model Overview
- 9.2: Phase One
- 9.3: Phase Two
- 9.4: Phase Three
- 9.5: Types of Decisions
- 10.1: EOC Considerations
- 10.2: Who is In Charge?
- 11.1: Creating Continuity
- 11.2: Essential Crisis Plan Elements
- 12.1: Background
- 12.2: Exercise One: Gas Line Explosion at Water Plant
- 12.3: Exercise Two: How are you Feeling?
- 12.4: Exercise Three: The Last Question
- 13.1: Initial Adjustments
- 13.2: Working Things Out
